Our flowers are shipped directly from our farms to your doorstep. Before shipping your flowers, we prepare them for their journey with proper hydration methods. If your flowers appear sleepy and thirsty after their journey it is absolutely NORMAL. Follow these simple steps to ensure your flowers have the proper care.
1. When your boxes arrive, it is important that you get your flowers in water as quickly as possible. Open your boxes and remove any protective packaging, such as foam or paper.
2. Inspect your flowers.
3. Gather buckets or containers to hold the flowers. Ensure your buckets or containers are very clean. We recommend rinsing them with warm water.
4. Fill the containers with at least 4 inches of fresh, cold water. If flower food is available, follow the package directions for adding it to the water.
5. Cut any straps and remove flowers from the box. Remove any rubber bands or plastic sleeves securing flower bunches together.
6. Remove any foliage that would fall below the waterline. Leaves below the waterline may cause bacteria to form, shortening the life of your flowers.
7. Using sharp flower shears or scissors, cut stems diagonally under cool, running water. Cut about an inch off of each stem.
8. Immediately after cutting the stem, place the flower in the prepared water.
9. Ensure that you have sufficient room in each bucket for the amount of stems you will be storing. Do not overcrowd your containers. Overcrowding may damage stems and blooms and effect the blooming process.
10. Allow flowers at least 4 hours to hydrate, flowers may take up to 12 hours to properly hydrate. Periodically check the water levels, flowers drink a lot of water when they first arrive and the water may need to be refilled.
11. Keep flowers away from direct sunlight, drafts or extreme temperatures. Flowers should be stored in a cool, dry area until ready to use.
12. Change water every 24 hours to keep flowers fresh.
Flowerlist uses FedEx for priority overnight delivery service. All deliveries should arrive by 5 pm on your chosen delivery date. Exact delivery times will depend on the service available to your address. Please contact FedEx to inquire about the guaranteed delivery time for your zip code.
• Deliveries are available Monday through Friday. For an additional fee, Saturday delivery is available.
• The day before each item's selected delivery date, you will receive an automatically generated tracking number to track your package(s) online at www.FedEx.com. You may also obtain your tracking number online by signing into your Flowerlist.com account.
• FedEx requires a signature at the time of delivery. Please arrange to have someone at your requested delivery location to accept packages. In the event no one is available, please leave a note where the driver will see it and instruct them that no signature is required. Include your name and signature on the note. These instructions release the shipper from responsibility if packages are stolen or contents ruined once they leave the package unattended. A note does not guarantee delivery. It is at the delivery driver's discretion to comply with the request, and in some instances such as with international orders, a signature is required without exception. If you miss your delivery, use your tracking information and contact FedEx at 800-GO-FEDEX directly to reschedule.
• FedEx require a valid and working telephone number on all orders.
• Review your shipping address carefully. Incorrect delivery addresses will incur a $20 fee for changes or redirects once the package is en route, and is the recipient's obligation to cover this fee. Flowerlist is not responsible for any issues resulting from incorrect delivery information provided. Please note: changes and redirects may not be feasible as the delivery date approaches, especially once a tracking number is assigned.
• Flowerlist is not responsible for packages received before or after the specified delivery date, that are lost, stolen or damaged once in the hands of the carrier. In the event your package is delayed, please contact FedEx directly.